Refund policy

At Lovely Cocoon, we are committed to offering our customers high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Here is our detailed return and refund policy:


Withdrawal Period:
You have 30 days from the date you receive your order to let us know that you wish to return an item.


Condition of Returned Items:
To be eligible for a return, the item must be in the same condition as when you received it - new, unused, and with all original tags and packaging.


Return Procedure:

  1. To start a return, please log in to your account on our website.
  2. You will then see an overview of all your orders, with the option to submit a return request using the "Request a return" button.
  3. Then follow the instructions to submit your request.
  4. Once your request is approved, we will provide you with a prepaid return label along with detailed shipping instructions.

Return Costs:
We cover all return costs, so you can enjoy a hassle-free experience.


Refund Options:

  1. Gift voucher: which you will receive instantly in your inbox after we receive and inspect the returned item,
  2. Refund to the original payment method: the refund amount will appear in your bank account within 3 to 10 business days, depending on bank procedures.

Delayed or missing refunds (if applicable): 
  1. If you have not yet received a refund within the expected time frame, first check your bank account again.
  2. Then contact your credit card company, as it may take some time before your refund officially appears.
  3. Next, contact your bank. There is often a processing delay before a refund is posted.
  4. If you have done all of this and you still have not received your refund, contact us through this form.


Exchange Policy:
To exchange an item, we invite you to return the original item and place a new order.


Non-Refundable Item Exceptions :
Please note that certain product categories, such as gift cards, digital products, and personalized items, are not eligible for return or refund.


Handling of Defective Items :
In the unlikely event that you receive a defective item, please follow the standard return procedure and indicate the nature of the defect. We apologize for the inconvenience and commit to replacing the defective item as quickly as possible at our expense.


For any questions about our return policy or to get help, our customer service team is available 7 days a week by filling out this form.